TERMS & CONDITIONS

1. SHIPPING POLICY

SHIPPING
SKYMELON currently ships across India. Orders are generally processed and dispatched within 1–2 business days after successful order confirmation. Delivery timelines may vary depending on the customer's location, courier serviceability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

SHIPPING CHARGES
• Free shipping on orders of ₹600 or above.
• Orders below ₹600 may be subject to applicable shipping charges, which will be displayed at checkout.
• COD orders: A COD fee of ₹49 per order applies.
The final shipping charge, if applicable, will be shown before you complete your order.

ORDER TRACKING
Once your order has been dispatched, tracking information will be shared with you where tracking is available through the applicable courier partner.

DELIVERY DELAYS
SKYMELON is not responsible for delays caused by:
• Incorrect or incomplete delivery information provided by the customer
• Courier or logistics delays
• Natural events or adverse weather
• Public holidays
• Unserviceable or restricted delivery locations
• Events beyond our reasonable control
Customers are responsible for providing accurate delivery and contact information at the time of placing an order.

COUNTRY OF ORIGIN
The country of origin of applicable products will be disclosed on the relevant product page or as otherwise required under applicable law.

CONTACT
For shipping-related questions, contact: support@skymelon.in

2. REPLACEMENT POLICY

REPLACEMENTS
SKYMELON does offer standard returns. However, we do offer replacements for eligible orders. If there is an issue with your order, please contact us within 2 days from the date the order is marked as delivered.

ELIGIBLE REPLACEMENT REASONS
A replacement may be requested if you receive:
• A wrong product
• A wrong size
• A damaged product
• A product with a manufacturing defect
• A missing item
• Another issue covered under our replacement policy

SIZE REPLACEMENT
Size replacements are available subject to product availability. If you selected the wrong size or require a different size for personal preference, additional shipping charges may apply.

COLOUR OR DESIGN CHANGE
Colour or design changes may be permitted subject to availability. Additional shipping charges may apply for customer-requested colour or design changes.

REPLACEMENT SHIPPING CHARGES
Replacement shipping charges depend on the reason for the replacement.
• For issues such as wrong product, damaged product, manufacturing defect, or missing item, SKYMELON may bear the applicable replacement shipping costs.
• For customer-requested changes such as size preference, colour change, or design change, the customer may be required to pay applicable additional shipping charges.

PRODUCT CONDITION
Unless the issue itself makes this impossible, the product submitted for replacement should generally be:
• Unworn
• Unwashed
• Unused
• In its original condition
• With original tags and packaging intact

VERIFICATION
SKYMELON may request photographs or videos of the product, packaging, shipping label, or issue reported in order to verify the replacement request. An unboxing video is not automatically required, but supporting evidence may be requested where necessary.

REPLACEMENT AVAILABILITY
All replacements are subject to product availability. If the exact replacement is unavailable, SKYMELON may provide an alternative size or product, store credit, refund, or another appropriate resolution depending on the circumstances.

HOW TO REQUEST A REPLACEMENT
Contact us at: support@skymelon.in
Please include:
• Order number
• Registered mobile number or email
• Reason for replacement
• Relevant photographs/videos, if requested

3. ORDER CANCELLATION POLICY

ORDER CANCELLATION
Orders may generally be cancelled within 3 hours of placing the order, provided the order has not already been processed or dispatched. To request a cancellation, contact: support@skymelon.in as soon as possible with your order details. Once an order has been processed or dispatched, cancellation may no longer be possible. If an eligible cancellation is approved, any applicable refund will be processed according to our Refund Policy.

4. REFUND POLICY

REFUNDS
SKYMELON does not provide refunds for ordinary product returns or customer preference-based requests. However, a refund may be issued in certain eligible circumstances, including:
• An eligible order cancellation
• SKYMELON being unable to fulfil an accepted order
• The ordered product becoming unavailable
• Payment being successfully collected but the order being unable to be fulfilled
• An approved replacement being unavailable
• Another circumstance where SKYMELON determines that a refund is appropriate
Refund eligibility will depend on the specific circumstances of the order.

REFUND METHOD
Where a refund is approved, it will generally be processed through the original payment method, subject to the processing timelines of the relevant payment gateway or financial institution. For COD orders, SKYMELON may request appropriate bank account or other payment details to process an approved refund.

REFUND PROCESSING
Once a refund is approved and initiated by SKYMELON, the time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

5. PRIVACY POLICY

PRIVACY POLICY
Last Updated: [Insert Date]
Skymelon Apparel Private Limited ("SKYMELON", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using skymelon.in. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect it.

1. INFORMATION WE COLLECT
Depending on how you use our website and services, we may collect:

PERSONAL INFORMATION
• Name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• Date of birth, where collected
• Account information
• Order information
• Transaction details
• Information you voluntarily provide to us

PAYMENT INFORMATION
Payments may be processed through third-party payment gateways. We may receive transaction-related information necessary to confirm and manage your payment and order. We generally do not need to store your complete card or banking credentials ourselves when payment processing is handled by an authorised payment service provider.

TECHNICAL INFORMATION
When you use our website, we may collect information such as:
• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Pages viewed
• Referring sources
• Cookies and similar technologies

6. HOW WE USE YOUR INFORMATION
We may use your information to:
• Create and manage your customer account
• Process and fulfil orders
• Process payments
• Arrange delivery
• Provide customer support
• Handle replacements and cancellations
• Process eligible refunds
• Prevent fraud and misuse
• Maintain website security
• Improve our website and services
• Understand website usage
• Analyse performance
• Improve customer experience
• Communicate important order-related information
• Send promotional communications where you have provided the appropriate consent
• Comply with applicable legal and regulatory requirements

7. MARKETING COMMUNICATIONS
SKYMELON may send promotional communications through channels such as:
• Email
• SMS
• WhatsApp
• Push notifications
• Instagram/Meta-related communications
• Other applicable communication channels
Promotional communications will be sent where you have provided the applicable consent or opted in. Creating an SKYMELON account by itself should not be treated as consent to receive promotional communications. You may unsubscribe or withdraw marketing consent where applicable.

8. COOKIES AND ANALYTICS
SKYMELON may use cookies, pixels, analytics tools, and similar technologies to:
• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Measure marketing campaigns
• Understand customer interactions
• Improve our services and customer experience
We may use services such as Google Analytics, Meta Pixel, or similar analytics and marketing technologies.

9. SHARING OF INFORMATION
SKYMELON does not sell customer personal information to third parties for unrelated marketing purposes. However, information may be shared with trusted service providers where necessary to operate our business and provide services to you. These may include:
• Payment gateways and payment processors
• Courier and logistics partners
• Analytics and security service providers
• Professional advisers where required
• Government authorities or other parties where required by law
Such sharing is limited to what is reasonably necessary for the relevant purpose.

10. DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.

11. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
• Providing our services
• Maintaining customer and transaction records
• Resolving disputes
• Preventing fraud
• Complying with legal, tax, accounting, and regulatory obligations
When information is no longer required, it may be deleted, anonymised, or otherwise handled in accordance with applicable law.

12. CHILDREN'S DATA
SKYMELON products are available for purchase subject to applicable laws. Where required, individuals under 18 should use the website and make purchases with the involvement and consent of a parent or lawful guardian. SKYMELON will handle children's personal data in accordance with applicable data-protection laws and requirements.

13. YOUR INFORMATION AND REQUESTS
Subject to applicable law, you may have rights regarding your personal information, including applicable rights relating to access, correction, withdrawal of consent, deletion, or grievance redressal. Requests can be submitted to: support@skymelon.in. We may need to verify your identity before processing certain requests.

14. CHANGES TO THIS PRIVACY POLICY
SKYMELON may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised "Last Updated" date.

15. CONTACT
Skymelon Apparel Private Limited
Registered Office:
16–19, Bombay Heights, Muralinagar,
Vijayawada, Andhra Pradesh, India – 520007
Email: support@skymelon.in

6. TERMS & CONDITIONS

TERMS & CONDITIONS
Last Updated: [Insert Date]
Welcome to SKYMELON. These Terms & Conditions govern your use of skymelon.in and your purchase of products from SKYMELON. By accessing or using our website, you agree to these Terms & Conditions.

1. ABOUT SKYMELON
The website skymelon.in is operated by:
Skymelon Apparel Private Limited
Registered Office:
16–19, Bombay Heights, Muralinagar,
Vijayawada, Andhra Pradesh, India – 520007
Customer Support: support@skymelon.in

2. PRODUCTS
SKYMELON offers clothing and related fashion products, which may include:
• T-shirts
• Hoodies
• Crop tops
• Joggers
• Shorts
• Caps
• Innerwear
• Other apparel and fashion products
Products may be offered as regular stock or as limited drops. Product availability is subject to stock availability. SKYMELON reserves the right to modify, discontinue, limit, or update products and product offerings.

3. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, images, colours, sizes, and other information accurately. However, colours may appear slightly different depending on your device or screen settings. Minor variations may also occur due to manufacturing and material characteristics.

4. MANUFACTURING
SKYMELON may work with third-party manufacturing and production partners to manufacture its products. SKYMELON remains responsible for products sold through its website in accordance with applicable law and its stated policies.

5. PRICING
Product prices displayed on the website are subject to change. Applicable taxes, shipping charges, COD fees, or other charges will be displayed where applicable before completion of the order. In the event of an obvious pricing or technical error, SKYMELON may contact the customer regarding the order or cancel the affected order and provide an appropriate resolution.

6. ACCOUNT
Customers are required to create an account to purchase products through the website. You are responsible for:
• Providing accurate information
• Maintaining the confidentiality of your login credentials
• Keeping your account information updated
• All activity carried out through your account
If you believe your account has been accessed without authorisation, contact us immediately.

7. ORDERS
Placing an order constitutes a request to purchase the selected products. An order may be accepted, declined, or cancelled by SKYMELON where reasonably necessary, including in cases of:
• Product unavailability
• Pricing or technical errors
• Payment problems
• Suspected fraudulent activity
• Incorrect order information
• Inability to fulfil the order
• Other legitimate operational or legal reasons
Where an order is cancelled after payment has been received, an applicable refund will be processed.

8. PAYMENTS
SKYMELON may accept payment methods including:
• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• Cash on Delivery
• Other payment methods made available on the website
Payments may be processed through authorised third-party payment gateways.

9. CASH ON DELIVERY
COD is available for eligible orders and locations. A ₹49 COD fee per order applies. COD availability may depend on delivery location, order value, product, or other operational conditions.

10. SHIPPING & DELIVERY
Shipping is currently available within India. Orders are generally dispatched within 1–2 business days after successful order confirmation. Actual delivery time may vary depending on location, courier serviceability, weather, public holidays, and other circumstances. Please refer to our Shipping Policy for complete details.

11. REPLACEMENTS
SKYMELON does not offer standard returns. However, eligible orders may be replaced in accordance with our Replacement Policy. Replacement requests generally need to be submitted within 2 days from the date the order is marked as delivered.

12. CANCELLATIONS
Orders may generally be cancelled within 3 hours of placing the order, provided the order has not already been processed or dispatched. Please refer to our Cancellation Policy for details.

13. REFUNDS
SKYMELON does not provide standard refunds for ordinary returns or preference-based requests. Refunds may be provided in specific eligible circumstances, including approved cancellations, unfulfillable orders, unavailable products, or where an appropriate replacement cannot be provided. Please refer to our Refund Policy for complete details.

14. INTELLECTUAL PROPERTY
All content on the SKYMELON website, including logos, brand names, product images, photography, graphics, designs, text, website layout, and other original content, is owned by or licensed to SKYMELON unless otherwise stated. You may not reproduce, copy, modify, distribute, publish, or commercially exploit SKYMELON content without prior written permission.

15. PROHIBITED USE
You agree not to use the website to:
• Commit unlawful activities
• Attempt unauthorised access
• Interfere with website security
• Introduce malicious software
• Scrape or copy website content without permission
• Misuse another customer's account
• Engage in fraudulent transactions
• Disrupt website functionality

16. WEBSITE AVAILABILITY
SKYMELON aims to keep the website available and functioning properly but does not guarantee uninterrupted or error-free access at all times. Maintenance, technical issues, updates, security events, or circumstances beyond our control may temporarily affect website availability.

17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, SKYMELON will not be responsible for losses arising from circumstances beyond its reasonable control, including technical failures, courier delays, network failures, or events beyond reasonable control. Nothing in these Terms is intended to exclude or limit any consumer right or liability that cannot legally be excluded or limited under applicable law.

18. GOVERNING LAW
These Terms & Conditions are governed by the laws of India. Subject to applicable consumer protection laws and other applicable legislation, disputes shall be subject to the jurisdiction of the appropriate courts and authorities in India.

19. GRIEVANCE REDRESSAL
For complaints or grievances relating to products, orders, services, or the website, customers may contact:
Grievance Officer: Mobeen
Designation: Co-Founder
Email: support@skymelon.in
We will acknowledge grievances within the applicable prescribed timeframe and endeavour to resolve them within the period required under applicable law.

20. CHANGES TO THESE TERMS
SKYMELON may update these Terms & Conditions from time to time. Updated Terms will be published on this page. Your continued use of the website after an update may be subject to the revised Terms, to the extent permitted by applicable law.

7. GRIEVANCE REDRESSAL

GRIEVANCE REDRESSAL
If you have a complaint or grievance regarding your order, product, payment, delivery, replacement, refund, privacy, or any other issue related to SKYMELON, please contact us.

Grievance Officer: Mobeen
Designation: Co-Founder
Email: support@skymelon.in

Registered Office:
16–19, Bombay Heights, Muralinagar,
Vijayawada, Andhra Pradesh, India – 520007

We will acknowledge grievances within 48 hours and endeavour to resolve them within the period prescribed under applicable law.

8. FAQ

FAQ
Where does SKYMELON ship?
We currently ship across India.

How long does delivery take?
Orders are generally dispatched within 1–2 business days. Actual delivery time depends on your location and the applicable courier service.

Is shipping free?
Yes. Orders of ₹600 or above qualify for free shipping. Orders below ₹600 may have applicable shipping charges displayed at checkout.

Do you offer Cash on Delivery?
Yes. COD is available for eligible orders and locations. A ₹49 COD fee applies per order.

Do you accept returns?
No. SKYMELON does not offer standard returns. However, we offer replacements for eligible orders.

Can I replace my product if I received the wrong size?
Yes. Size replacements are available subject to availability. Additional shipping charges may apply where the replacement is due to a customer-selected size or preference.

What if I receive a damaged or defective product?
Contact support@skymelon.in within 2 days from the date the order is marked as delivered. Please provide your order details and any photographs or videos requested by our team.

What if I receive the wrong product?
Contact us at support@skymelon.in within 2 days of delivery and we will assist you with the replacement.

Can I change the colour or design?
Colour or design changes may be available subject to stock and product availability. Additional shipping charges may apply.

Do I need an unboxing video?
An unboxing video is not automatically required. However, SKYMELON may request photographs or videos to verify a replacement request.

Can I cancel my order?
Orders may generally be cancelled within 3 hours of placing the order, provided the order has not already been processed or dispatched.

Do you provide refunds?
We do not provide standard refunds for ordinary returns or preference-based requests. Refunds may be issued in certain eligible circumstances, such as an approved cancellation, an order that cannot be fulfilled, or where an appropriate replacement cannot be provided.

How can I contact SKYMELON?
For customer support, orders, replacements, refunds, or other enquiries: support@skymelon.in